Return & Refund Policy

At Gizmoza, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, please contact us and we will do our best to resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged product.
• You received a defective or non-working product.
• You received a wrong product.
• Your order is missing an item or part.

Return requests should generally be made within 7 days of receiving your order.

2. Change of Mind

We generally do not accept returns simply because you have changed your mind or no longer want the product. However, you may contact our support team and we will review your request on a case-by-case basis.

3. Product Condition

To be eligible for a return or replacement, the product should be:

• Unused or in its original condition where possible
• Returned with original packaging and accessories
• Accompanied by proof of purchase/order details

Products that have been damaged through misuse, accidents, or improper handling may not qualify for a return or replacement.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible and provide:

• Your order number
• Photos/videos of the product
• Photos of the packaging
• A brief description of the issue

Our team will review the information and guide you through the next steps.

5. Refunds

If your refund is approved, we will process it after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, refund arrangements will be communicated by our customer support team after the request is approved.

6. Replacements

Where possible, defective, damaged, or incorrect products may be replaced with the same product. If the same product is unavailable, we may discuss an alternative resolution with you.

7. Return Shipping

If the return is due to a verified defect, damage, or an incorrect item sent by Gizmoza, we may cover the applicable return shipping cost.

For other approved returns, return shipping charges may be the customer's responsibility.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, consumable, or other product-specific reasons. Any applicable restrictions will be communicated on the product page or by our support team.